To begin with, Virtual Assistant Inc is an American owned business. Our corporate headquarters is located in Charleston, South Carolina and all our overseas offices are managed by Americans with experience in international business.

Our managers are highly proactive and geared towards providing exceptional customer service. If you ever experience a problem with one of our virtual assistants, you won’t be passed onto another VA; you will be dealing with one of our American managers to solve your problem. If any legal issues should arise, they would be dealt within the U.S. legal system, not the Philippines, another advantage of dealing with an American owned company.

We have had extensive experience using outsourcing since 1999, so we have encountered several of these issues ourselves. Many of our early experiences were either hit or miss. We have taken the lessons learned from these experiences to help our clients eliminate the pitfalls of outsourcing. This “hands on” experience has helped us to develop a better system of checks and balances to ensure we are delivering the services you requested.

The most important factor in our business is the qualifications of our virtual assistants. Not only do they all hold degrees in computer science, but they also are put through an extensive testing and training program.

ALL of our VAs are required to complete a rigorous 160 hours of special training learning our secrets of success prior to employment. We also require our hired VAs to attend five hours of additional training EVERY month to help keep them “above the curve” with new technologies and processes. English is a common language in the Philippines, so all of our virtual assistants speak English clearly and professionally. We invest a great deal of time and money into developing our VAs and it shows in the quality of work they perform for you.

Many virtual assistants you find on the Internet operate out of their homes. We feel this is a poor environment for both quality and accountability. At Virtual Assistant Inc, our VAs work out of a central office that provides them with the infrastructure to do their jobs more efficiently and effectively. We provide them with the most up to date hardware and software and have experienced management on hand to assist them in their duties.

Working out of an office helps to create a team environment and allows for better accountability and security; your work will never leave our offices and be taken home by a VA.