Business process outsourcing has shown a steady growth in the recent years. Since it became popular, a Cumulative Annual Growth Rate (CAGR) of 10.9 percent has been observed in the profits coming from the BPO industry. It’s no wonder that in a few years, most businesses, especially small-and-medium scale, will have more overseas-based workers than in-house staff.
Along with this unstoppable growth of the industry comes the development in tools or software used. Every now and then, there’s an up-to-date version of applications that make business transactions between clients and outsourced employees both efficient and effective. Customer Relationship Management software is perhaps one of the most common tools that reflect this active development. CRMs are used in streamlining sales and marketing efforts, getting higher productivity, better profiling and targeting, and more. If you’re looking for a tool that fits your business needs, then you’ve come to the right place as we’ll be giving you an overview of this complete and cutting edge software – Zoho.
What is Zoho?
Zoho is a set of applications or services that you may access from the web. It was created by Zoho Corporation, a US-based software company known for producing high-quality software since 1996. As it can be accessed online, Zoho provides its clientele, which may be individuals, teachers, students, or business owners, with an all-in-one solution anytime, anywhere.
What will you get from Zoho?
If you’re a business owner who has a heavy workload, Zoho can be a big help in managing all the things that you need to get done at a certain period of time. But, that’s not the only thing you can get! More productivity is just one of the many benefits you can have, especially now that Zoho has integrated more and more services and innovations. With Zoho, working online will never be the same as it used to because it becomes worthwhile, more collaborative, and fun!
Convenience in accessing data tops the list of benefits you can get. As long as you have Internet connection, you can start accessing your data from any computer. Your files and documents are stored on Zoho servers with full privacy and security, so you don’t have to worry about your confidential data being accessed by anyone.
Collaboration is another advantage that Zoho has. With a simple mouse click, you can delegate your tasks or share important information to other people. You also have the option to keep your documents private or make them public. Plus, you can collaborate in editing a file at real time.
What services does Zoho offer?
Zoho takes pride in having a lot of applications rolled into one, which basically makes project or task management much easier and enjoyable. These applications fall into two general categories – productivity and collaboration apps and business apps.
Productivity and collaboration applications include individual services intended foremail service (Zoho Mail),word processing (Zoho Writer),spreadsheet (Zoho Sheet),presentation (Zoho Show),document management (Zoho Docs) and note taking (Zoho Notebook). It also features a wiki site, public repository, organizer, and chat room, all made for the purpose of centralizing data and collaborating with group members.
Business applications available in Zoho are the award-winning complete Zoho CRM for your customized CRM needs; Zoho Projects that helps you manage a project; Zoho Business for email hosting and office suite; Zoho Meeting that enables you to conduct web conferencing and online meeting; and Zoho Reports for online reporting purposes. They also make invoicing quick and easy through Zoho Invoice. Recently, two new business apps have been added – Zoho Recruit which is an applicant tracking system and Zoho Assist, an on-demand remote support.
How secure is your data?
As for data security, Zoho reassures its clientele of the privacy and security of their data and information stored on servers. And true enough, their concept of data security does not depend only on software protection. It even extends to their physical infrastructure and processes.
To protect their software, Zoho uses anti-virus software that scans 24 hours a day and 7 days a week. It has the capability of identifying suspicious activities and viruses and inside attacks. Their hardware is also free from being intruded as they are protected by a state-of-the-art firewall. Not to mention their tightly secured servers and buildings that are equipped with security cameras, security guards, and strict access system. Not many people can get close to where your data is since only a few of their staff can access the physical area and the logical processes of their infrastructure.
Another security measure that Zoho employs is by backing up all data on their servers daily. This makes data restoration in the future easy, especially in case of computer crashes as you’re working on your tasks. With this level of security, your data and information are actually safer in Zoho than having it on your laptops or PCs.
Now that you know what Zoho is and the benefits it can give you, take a look at what you have on your plate every day, or every week. If you can still manage them, keep it up. If not, then outsource it with a virtual assistant and let Zoho make it easy for you.
Still thinking twice about the effectiveness of this all-in-one solution? Visit their website and give it a try. And you’ll see how great it is to work with security, convenience, and fun!
