Top Reasons why Philippine Outsourcing is a Good Choice

The Philippines is now the leader in business support functions like shared services and business process outsourcing, according to IBM’s latest Global Locations Trend Annual Report released recently in New York.

Is this a big surprise? Not really. Everyone saw it coming. You can see the numbers growing; statistics are rising along with the Philippine’s population. Philippine outsourcing is armed and fueled with full tank of power and performance.

Facts of Dominance

The Contract Center Association of the Philippines said that the country had become the call centre of the world with 350,000 of Filipinos working in call centers against India’s 330,000 sizeable workforce. Call centers comprise 70 percent of Philippine’s BPO industry, massive number which is continuously rising.

According to the Business Processing Association of the Philippines, overall there are about 600,000 Filipinos employed in the country’s BPO business.

Philippine outsourcing is highlighted by Tata Consultancy Services’ move. Tata Consultancy Services’, the information technology services, business solutions and outsourcing arm of India’s giant, Tata Group, opened its first BPO centre in Southeast Asia in the Philippines. They believe that the Philippines has a very high quality of talent that can represent the company for their Asia-Pacific and global customers.

The Philippine Edge

Most outsourcing customers choose the Philippines because of its well-educated workforce, strong work ethic and good language abilities which make it appealing to international businesses. It is also undeniable that the country’s success in the BPO industry is its low-cost manpower services, which is perfect for companies who bring their jobs offshore to save money. Moreover, Filipinos are competitive, flexible and productive – qualities that make foreign clients confident in investing in the Philippines.

It is projected that Philippine BPO industry will grow from its current $9 billion (in annual revenues) to $25 billion in 2016.

The International Labor Organization said that the BPO industry may be broadly divided into voice services such as call and contact centers, and non-voice or "back office" services, like finance and accounting, data processing and management, and human resource development.

Virtual assistant services are also part of the booming industry. International clients, mostly American companies, outsource some of their tasks to talented Filipino virtual assistants to ease up their operations. Virtual assistants prove to be assets to the competitive nature of business because of their efficiency and effectiveness.

Today, more and more services are offered by Philippine outsourcing companies. Among these are general business and personal assistance, website maintenance/web master services, website development, search engine optimization, and accounting services.

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