Virtual Assistant Business Outsourcing

Now that you are considering using virtual assistants, you may wonder how you can trust and hold accountable a VA when they’re located overseas.  The trust factor for potential clients usually revolves around 2 questions:

1.) How do I know my virtual assistants are actually working the hours for me that they claim?

2.) How can I be sure that my intellectual property is secure?

When clients participate in Business Process Outsourcing (BPO), one of their primary concerns is how to accurately track the number of hours virtual assistants work on their projects.  At VirtualAssistant.Org, we understand how important transparency and accountability are in building trust.  To accurately track hours worked and to eliminate unproductive practices, we employ robust computer monitoring software.

Computer Monitoring Software Eliminates Questions

This sophisticated monitoring software provides both clients and our management team the ability to track all work performed by our virtual assistants.  All computers used by our VA’s have time recording software that tracks time spent on each client’s project.  Our monitoring software eliminates unproductive activities like Internet surfing or personal emails on your time because every keystroke on their PC is identified and recorded.  Items that this monitoring software allows our management to monitor and record include:

• Applications run
• Keystrokes typed
• Websites visited
• Files transferred
• Documents printed
• Emails sent & received

Confidentiality Protection 

The other major concern is the security of intellectual property.  This concern is not an unfounded one.  The Federal Bureau of Investigation estimates that intellectual property theft costs American businesses between $200-250 billion each year.  At VirtualAssistant.Org, we use several practices to ensure the safety of your proprietary information:

• Monitoring Software – Besides being a useful time tracking tool, this software also protects your intellectual property by recording every document printed or file transferred to make sure your important information doesn’t end up in the wrong hands
• Management – All of our offices are staffed with experienced American managers to ensure the correct procedures and practices are being followed
• Office Environment – All of our VA’s work from our offices, not from home.  This provides both better accountability and productivity
• Code of Ethics – All of our virtual assistants are required to read, understand and sign our Code of Ethics statement
• Nondisclosure Agreement (NDA) – All of our VA’s are required to sign a Nondisclosure Agreement, also known as a Confidentially Agreement, prior to starting work for a client.  This is a common method used to secure proprietary information with individuals that you share information with.  Typically, the NDA obligates signatories contractually to refrain from disclosing confidential information without consent from the disclosing party
• Office Security – All of our offices have security cameras and fingerprint activated entry and exit devices.

By outsourcing to VirtualAssistant.Org, you can rest assured that your virtual assistants are performing the work you are paying for and that we protect your intellectual property as if it were our own.